{"id":224592,"date":"2021-03-04T19:00:28","date_gmt":"2021-03-04T19:00:28","guid":{"rendered":"https:\/\/transinfo.pl\/x\/infotrans\/gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu\/"},"modified":"2021-03-04T19:00:28","modified_gmt":"2021-03-04T19:00:28","slug":"gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu","status":"publish","type":"infotrans","link":"https:\/\/transinfo.pl\/x\/infotrans\/gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu\/","title":{"rendered":"GZM likwiduje 40 POK-\u00f3w i zaprasza do internetu"},"content":{"rendered":"<style>p{margin:0 0 1.5rem}p:last-child{margin:0}p.is-style-uppercase{text-transform:uppercase}p.is-style-preheading{color:#12406a;text-transform:uppercase}p.is-style-leadparagraph{font-size:1rem;line-height:1.625;font-weight:700}@media(min-width: 768px){p.is-style-leadparagraph{font-size:1.125rem;line-height:1.5555555556}}p.has-small-margin{margin-bottom:0.625rem}p.has-small-margin+h1,p.has-small-margin+h2,p.has-small-margin+h3{margin-top:1.875rem}\n<\/style>\n<p><strong>Od 22 marca Zarz\u0105d Transportu Metropolitalnego zaprasza pasa\u017cer\u00f3w korzystaj\u0105cych z Punkt\u00f3w Obs\u0142ugi Klienta do za\u0142atwiania spraw zdalnie poprzez Portal Klienta i aplikacje mobilne.<\/strong><\/p>\n\n\n\n<p>W dalszym ci\u0105gu do dyspozycji podr\u00f3\u017cnych pozostaje sie\u0107 blisko 800 punkt\u00f3w sprzeda\u017cy stacjonarnej, ponad 120 automat\u00f3w biletowych oraz 10 Punkt\u00f3w Obs\u0142ugi Pasa\u017cera.<\/p>\n\n\n<style>h1,h2,h3,h4,h5,h6{margin:0 0 1.25rem;font-family:Arial,sans-serif;font-weight:600;color:#050505}h1{font-size:1.875rem;line-height:1.1em;text-transform:none}@media(min-width: 768px){h1{font-size:2.375rem}}h2{font-size:1.1875rem;line-height:1.2em;text-transform:uppercase}@media(min-width: 768px){h2{font-size:1.0625rem}}h3{font-size:0.9375rem;line-height:1.4em;font-weight:900;margin-bottom:0.9375rem}h4{font-size:0.875rem;line-height:1.2em;font-weight:500}h5{font-size:0.9375rem;line-height:1.6;font-weight:400}h6{font-size:0.9375rem;line-height:1.6;font-weight:600}\n<\/style>\n<h2 class=\"wp-block-heading\">Zosta\u0144 w domu<\/h2>\n\n\n<style>.wp-block-quote{border-left:0.1875rem solid var(--page-color);font-size:1rem;font-style:italic;margin:0 0 1.6875rem;padding:1.25rem}.wp-block-quote cite{color:#050505}.wp-block-quote.is-style-large p{margin-bottom:10px}.wp-block-quote.is-style-large cite{color:#12406a}\n<\/style>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>-\u201eW dzisiejszych realiach zachowania konsument\u00f3w wyra\u017anie kieruj\u0105 si\u0119 w stron\u0119 u\u017cywania zdalnych kana\u0142\u00f3w kontaktu i sprzeda\u017cy. 40 Punkt\u00f3w Obs\u0142ugi Klienta ko\u0144czy swoje stacjonarne dzia\u0142anie. Sprawy tam kierowane, zwi\u0105zane z Kart\u0105 \u015aKUP, b\u0119dzie mo\u017cna za\u0142atwi\u0107 bez wychodzenia z domu. \u2013 Zauwa\u017camy, \u017ce pasa\u017cerowie wol\u0105 i coraz ch\u0119tniej korzystaj\u0105 z w\u0142a\u015bnie takich rozwi\u0105za\u0144. Nie dziwi nas to, bo tak jest szybciej, wygodniej i bezpieczniej, szczeg\u00f3lnie w czasach pandemii \u2013 m\u00f3wi rzecznik prasowy ZTM Micha\u0142 Wawrzaszek.<\/p><\/blockquote>\n\n\n\n<p>Zam\u00f3wione do 6 marca karty \u015aKUP b\u0119dzie mo\u017cna odbiera\u0107 w Punktach Obs\u0142ugi Klienta do 20 marca. \u00a0<\/p>\n\n\n\n<p>22 marca nieodebrane z Punkt\u00f3w Obs\u0142ugi Klienta karty zostan\u0105 przekazane do Punkt\u00f3w Obs\u0142ugi Pasa\u017cera. Natomiast karty zamawiane po 6 marca b\u0119dzie mo\u017cna nadal zamawia\u0107 z przesy\u0142k\u0105 do domu przez Portal Klienta lub odbiera\u0107 w 10 Punktach Obs\u0142ugi Pasa\u017cer\u00f3w.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">do\u0142adowanie karty<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>-\u201eNajwa\u017cniejsze funkcje POK, czyli m.in. do\u0142adowanie karty, z\u0142o\u017cenie wniosku czy reklamacji, b\u0119dzie mo\u017cna za\u0142atwi\u0107 przez Portal Klienta, aplikacj\u0119 \u201eMobilny \u015aKUP\u201d lub w automatach biletowych. Zdajemy sobie spraw\u0119, \u017ce cho\u0107 trendy digitalizacji s\u0105 powszechne i wi\u0119kszo\u015b\u0107 pasa\u017cer\u00f3w przestawi si\u0119 na kana\u0142y zdalne, to cz\u0119\u015b\u0107 u\u017cytkownik\u00f3w preferuje kontakt z \u017cywym cz\u0142owiekiem. Dla nich pozostaje do dyspozycji sie\u0107 stacjonarnej sprzeda\u017cy bilet\u00f3w elektronicznych sk\u0142adaj\u0105ca si\u0119 blisko z 800 punkt\u00f3w. Ponadto ca\u0142y czas funkcjonuje 10 Punkt\u00f3w Obs\u0142ugi Pasa\u017cera \u2013 wskazuje Wawrzaszek.<\/p><\/blockquote>\n\n\n\n<p>Przygotowania do przeniesienia zada\u0144 Punkt\u00f3w Obs\u0142ugi Klienta zacz\u0119\u0142y si\u0119 kilkana\u015bcie miesi\u0119cy wcze\u015bniej i by\u0142y wdra\u017cane stopniowo. W ubieg\u0142ym roku m.in. wprowadzono mo\u017cliwo\u015b\u0107 zam\u00f3wienia karty \u015aKUP do domu, zwi\u0119kszono zakres uprawnie\u0144 Punkt\u00f3w Obs\u0142ugi Pasa\u017cera i wyd\u0142u\u017cono ich godziny otwarcia. Coraz wi\u0119ksz\u0105 rol\u0119 odgrywa uruchomiona w zesz\u0142ym roku aplikacja mobilna \u201eMobilny \u015aKUP\u201d, kt\u00f3ra od dw\u00f3ch miesi\u0119cy ma znacznie rozszerzone funkcjonalno\u015bci. W tej chwili aplikacja oferuje pe\u0142n\u0105 ofert\u0119 produktow\u0105 \u2013 \u0142\u0105cznie z kupowaniem bilet\u00f3w okresowych. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>-&#8222;B\u0119dziemy analizowa\u0107 zachowania oraz oczekiwania pasa\u017cer\u00f3w. Bierzemy pod uwag\u0119 mo\u017cliwo\u015b\u0107 zwi\u0119kszenia liczby Punkt\u00f3w Obs\u0142ugi Pasa\u017cera \u2013 m\u00f3wi rzecznik prasowy GZM Kamila Ro\u017cnowska.<\/p><\/blockquote>\n","protected":false},"author":1,"featured_media":224593,"comment_status":"","ping_status":"closed","template":"","categories":[1],"tags":[795,1049,2101],"class_list":["post-224592","infotrans","type-infotrans","status-publish","has-post-thumbnail","hentry","category-kontrakty","tag-bilet","tag-gzm","tag-informacja"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GZM likwiduje 40 POK-\u00f3w i zaprasza do internetu - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/infotrans\/gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GZM likwiduje 40 POK-\u00f3w i zaprasza do internetu\" \/>\n<meta property=\"og:description\" content=\"Od 22 marca Zarz\u0105d Transportu Metropolitalnego zaprasza pasa\u017cer\u00f3w korzystaj\u0105cych z Punkt\u00f3w Obs\u0142ugi Klienta do...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/infotrans\/gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/infotrans\/gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu\/\",\"url\":\"https:\/\/transinfo.pl\/x\/infotrans\/gzm-likwiduje-40-pok-ow-i-zaprasza-do-internetu\/\",\"name\":\"GZM likwiduje 40 POK-\u00f3w i zaprasza do internetu - 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