{"id":150486,"date":"2015-10-09T10:38:00","date_gmt":"2015-10-09T10:38:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/infotrans\/bledne-naliczanie-kwot-na-e-biletach-_more_78197\/"},"modified":"2015-10-09T10:38:00","modified_gmt":"2015-10-09T10:38:00","slug":"bledne-naliczanie-kwot-na-e-biletach-_more_78197","status":"publish","type":"infotrans","link":"https:\/\/transinfo.pl\/x\/infotrans\/bledne-naliczanie-kwot-na-e-biletach-_more_78197\/","title":{"rendered":"B\u0142\u0119dne naliczanie kwot na e-biletach!"},"content":{"rendered":"

Z uwagi na kontrowersje i niejasno\u015bci zwi\u0105zane z naliczaniemkoszt\u00f3w przejazdu przez systemu elektronicznej obs\u0142ugi pasa\u017cer\u00f3w, Zarz\u0105dMi\u0119dzygminnego Zwi\u0105zku Komunikacyjnego w Jastrz\u0119biu-Zdroju informuje, \u017ce do tejpory reklamacje z\u0142o\u017cy\u0142o 165 os\u00f3b. W tym, w 20 przypadkach b\u0142\u0105d by\u0142 spowodowanyniew\u0142a\u015bciwym do\u0142adowaniem konta, a w oko\u0142o 30 zdarzeniach pasa\u017cerowie mieliproblemy z prawid\u0142owym u\u017cyciem e-bilet\u00f3w.<\/p>\n

Nie zmienia to faktu, \u017ce w ponad stu zg\u0142oszonych przypadkachfaktycznie b\u0142\u0119dne naliczono koszty przejazdu. Najwy\u017csza kwota reklamacjiwynios\u0142a 13,60 z\u0142 na niekorzy\u015b\u0107 pasa\u017cera, najni\u017csza 20 gr. \u0141\u0105czna kwotanies\u0142usznie naliczonych op\u0142at to nieca\u0142e 500 z\u0142 (do tej pory wykonano ok. 700tysi\u0119cy operacji na wszystkich e-kartach, wydano ich 60 tysi\u0119cy). Nie zmieniato faktu, \u017ce problem istnieje, dlatego te\u017c reakcja w\u0142adz MZK by\u0142anatychmiastowa. Firma z Mielca odpowiedzialna za wdro\u017cenie systemuelektronicznej obs\u0142ugi pasa\u017cer\u00f3w zosta\u0142a zobligowana do usuni\u0119cia usterki.<\/p>\n

Powodem wyst\u0119powania niezgodno\u015bci s\u0105 wady modu\u0142uelektronicznego zastosowanego w systemie rozliczania koszt\u00f3w przejazd\u00f3w. -B\u0142\u0119dy pojawiaj\u0105 si\u0119 najcz\u0119\u015bciej natrasach o du\u017cym zag\u0119szczeniu przystank\u00f3w. Zdarza si\u0119, \u017ce w trakcie pobieraniaop\u0142aty z e-karty modu\u0142 omy\u0142kowo odczytuje przystanki niew\u0142a\u015bciwe i st\u0105d r\u00f3\u017cnicaw naliczaniu kwot – wyja\u015bnia Benedykt Lanuszny, dyrektor Biura MZK.<\/p>\n

Mielecka firma zdecydowa\u0142a o wymianie wadliwego modu\u0142u namodu\u0142 bardziej precyzyjny. Jest on ju\u017c testowany w 24 autobusach kursuj\u0105cych naliniach MZK. Jak m\u00f3wi Beata W\u0142odarczak, koordynator wdra\u017canego projektu, wadapowinna by\u0107 usuni\u0119ta najp\u00f3\u017aniej do 20 pa\u017adziernika.<\/p>\n

Przypomnijmy, \u017ce ka\u017cda z os\u00f3b zg\u0142aszaj\u0105ca uzasadnion\u0105reklamacj\u0119 mo\u017ce liczy\u0107 na zwrot koszt\u00f3w. Nies\u0142usznie pobrane kwoty zostaj\u0105do\u0142adowane na e-kart\u0119 lub przelane na konto bankowe konkretnej osoby. Co wa\u017cne,kwoty zwracane s\u0105 r\u00f3wnie\u017c w przypadku b\u0142\u0119du pasa\u017cera. Najcz\u0119\u015bciej jest towadliwe przy\u0142o\u017cenie karty do czytnika. – Dla naszych klient\u00f3w systemelektronicznej obs\u0142ugi jest nowo\u015bci\u0105, dlatego te\u017c na tym etapie podchodzimy dosprawy ze zrozumieniem i r\u00f3wnie\u017c tego typu reklamacje rozliczamy na korzy\u015b\u0107pasa\u017cera – m\u00f3wi Karolina Budkiewicz z Dzia\u0142u Planowania i OrganizacjiKomunikacji MZK. <\/p>\n

„<\/p>\n","protected":false},"author":1,"featured_media":150487,"comment_status":"","ping_status":"closed","template":"","categories":[23],"tags":[2678,1498,2210],"class_list":["post-150486","infotrans","type-infotrans","status-publish","has-post-thumbnail","hentry","category-infrastruktura","tag-e-bilet","tag-jastrzebie-zdroj","tag-mzk-jastrzebie-zdroj"],"acf":[],"yoast_head":"\nB\u0142\u0119dne naliczanie kwot na e-biletach! - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/infotrans\/bledne-naliczanie-kwot-na-e-biletach-_more_78197\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B\u0142\u0119dne naliczanie kwot na e-biletach!\" \/>\n<meta property=\"og:description\" content=\"Z uwagi na kontrowersje i niejasno\u015bci zwi\u0105zane z naliczaniemkoszt\u00f3w przejazdu przez systemu elektronicznej obs\u0142ugi...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/infotrans\/bledne-naliczanie-kwot-na-e-biletach-_more_78197\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/infotrans\/bledne-naliczanie-kwot-na-e-biletach-_more_78197\/\",\"url\":\"https:\/\/transinfo.pl\/x\/infotrans\/bledne-naliczanie-kwot-na-e-biletach-_more_78197\/\",\"name\":\"B\u0142\u0119dne naliczanie kwot na e-biletach! 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