{"id":147818,"date":"2015-07-31T21:38:00","date_gmt":"2015-07-31T21:38:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/infotrans\/skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549\/"},"modified":"2015-07-31T21:38:00","modified_gmt":"2015-07-31T21:38:00","slug":"skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549","status":"publish","type":"infotrans","link":"https:\/\/transinfo.pl\/x\/infotrans\/skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549\/","title":{"rendered":"Skargi do UTK w pierwszym p\u00f3\u0142roczu 2015 r."},"content":{"rendered":"

W pierwszym p\u00f3\u0142roczu 2015 r. do UTK wp\u0142yn\u0119\u0142o 719 skarg od pasa\u017cer\u00f3w na przewo\u017anik\u00f3w kolejowych oraz zarz\u0105dc\u00f3w infrastruktury i dworc\u00f3w. W analogicznym okresie zesz\u0142ego roku wp\u0142yn\u0119\u0142o 720 skarg.<\/p>\n

Coraz wi\u0119ksz\u0105 popularno\u015bci\u0105 cieszy si\u0119 formularz kontaktowy zamieszczony na stronie Urz\u0119du (czterokrotny wzrost liczby u\u017cytkownik\u00f3w) oraz dedykowana pasa\u017cerom infolinia. Zmala\u0142a natomiast liczba spraw wp\u0142ywaj\u0105cych poczt\u0105 tradycyjn\u0105. Kana\u0142em, za po\u015brednictwem kt\u00f3rego wp\u0142ywa do UTK wci\u0105\u017c najwi\u0119cej skarg jest poczta e-mail.\u00a0<\/p>\n

W pierwszym p\u00f3\u0142roczu 2015 roku najwi\u0119cej skarg wp\u0142yn\u0119\u0142o w czerwcu, w liczbie 189. Najmniejsza liczba skarg przypad\u0142a na maj oraz stycze\u0144, odpowiednio 142 i 144.<\/p>\n

G\u0142\u00f3wna tematyka spraw skierowanych do Urz\u0119du obejmowa\u0142a op\u00f3\u017anienia poci\u0105g\u00f3w i zwi\u0105zane z tym faktem reklamacje do przewo\u017anik\u00f3w. Kolejnym obszarem by\u0142 niedostateczny komfort podr\u00f3\u017cowania i jako\u015b\u0107 obs\u0142ugi (temperatura w poci\u0105gach, czysto\u015b\u0107, dost\u0119pno\u015b\u0107 toalet, przepe\u0142nienie). Poprawy wymaga r\u00f3wnie\u017c system dystrybucji bilet\u00f3w, jak i oznakowanie oraz spos\u00f3b informowania o po\u0142\u0105czeniach, zapowiedzi na dworcach, stacjach, przystankach oraz na pok\u0142adzie poci\u0105g\u00f3w.<\/p>\n

W por\u00f3wnaniu do analogicznego okresu 2014 r., w pierwszym p\u00f3\u0142roczu 2015 r. wzros\u0142a o po\u0142ow\u0119 liczba skarg na PKP Intercity. Zmala\u0142a liczba spraw, gdzie podmiotem by\u0142y Przewozy Regionalne oraz Koleje Mazowieckie ? odpowiednio o 1\/5 i o 1\/3. Generalnie poziom skarg na przewo\u017anik\u00f3w aglomeracyjnych utrzymuje si\u0119 na sta\u0142ym poziomie. Do Urz\u0119du wp\u0142yn\u0119\u0142o natomiast dwukrotnie wi\u0119cej skarg na PKP PLK.<\/p>\n","protected":false},"author":1,"featured_media":147819,"comment_status":"","ping_status":"closed","template":"","categories":[24],"tags":[2819,2632],"class_list":["post-147818","infotrans","type-infotrans","status-publish","has-post-thumbnail","hentry","category-prawo","tag-skargi","tag-utk"],"acf":[],"yoast_head":"\nSkargi do UTK w pierwszym p\u00f3\u0142roczu 2015 r. - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/infotrans\/skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Skargi do UTK w pierwszym p\u00f3\u0142roczu 2015 r.\" \/>\n<meta property=\"og:description\" content=\"W pierwszym p\u00f3\u0142roczu 2015 r. do UTK wp\u0142yn\u0119\u0142o 719 skarg od pasa\u017cer\u00f3w na przewo\u017anik\u00f3w...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/infotrans\/skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuta\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/infotrans\/skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549\/\",\"url\":\"https:\/\/transinfo.pl\/x\/infotrans\/skargi-do-utk-w-pierwszym-polroczu-2015-r-_more_75549\/\",\"name\":\"Skargi do UTK w pierwszym p\u00f3\u0142roczu 2015 r. - 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