{"id":135016,"date":"2014-02-28T22:51:26","date_gmt":"2014-02-28T22:51:26","guid":{"rendered":"https:\/\/transinfo.pl\/x\/infotram\/nowa-rola-patrona\/"},"modified":"2014-02-28T22:51:26","modified_gmt":"2014-02-28T22:51:26","slug":"nowa-rola-patrona","status":"publish","type":"infotram","link":"https:\/\/transinfo.pl\/x\/infotram\/nowa-rola-patrona\/","title":{"rendered":"Nowa rola patrona"},"content":{"rendered":"<div>Tramwaje Warszawskie staraj\u0105 si\u0119 wspiera\u0107 motorniczych, st\u0105d rozszerzy\u0142y rol\u0119 patrona, kt&oacute;ry by\u0142 dotychczas jedynie osob\u0105 szkol\u0105c\u0105 nowych motorniczych.<\/div>\n<div>Zmiana zbieg\u0142a si\u0119 w czasie z wprowadzeniem nowego kursu na motorniczego oraz zwi\u0119kszeniem zakresu okresowego szkolenia BHP, obowi\u0105zkowego raz na 3 lata. Nowe punkty szkolenia obj\u0119\u0142y takie tematy jak radzenie sobie ze stresem czy te\u017c rozwi\u0105zywaniem trudnych sytuacji w kontakcie z pasa\u017cerami. To szczeg&oacute;lnie istotne i mi\u0119kkie zagadnienie, gdy\u017c motorniczowie byli dotychczas pozostawieni sami sobie. Po ca\u0142ym dniu pracy i pogoni za rozk\u0142adem jazdy jakakolwiek sytuacja konfliktowa z udzia\u0142em pasa\u017cera staje si\u0119 bowiem powa\u017cnym punktem zapalnym.<\/div>\n<p align=\"center\"><a title=\"Konstal 116Na w Warszawie\"><img decoding=\"async\" title=\"tram3021_760\" alt=\"tram3021_760\" src=\"https:\/\/transinfo.pl\/wp-content\/archiwum\/files2\/62415\/tram3021_760.jpg\" \/><\/a><\/p>\n<div>Pomys\u0142 rozszerzenia roli patrona pojawi\u0142 si\u0119, gdy dostrze\u017cono problem niedostatecznej komunikacji z motorniczymi. S\u0105 oni bowiem pracownikami, kt&oacute;rzy ca\u0142y dzie\u0144 sp\u0119dzaj\u0105 w ruchu i rzadko maj\u0105 kontakt z innymi pracownikami lub prze\u0142o\u017conymi. Tradycyjnie, odpowiednie nawyki kszta\u0142cono jedynie przez pi\u0119tnowanie zachowa\u0144 negatywnych za pomoc\u0105 systemu nagan i kar. Aby udoskonali\u0107 jako\u015b\u0107 pracy, postanowiono wprowadzi\u0107 system coachingu i mentoringu &ndash;partnerskiej motywacji i zach\u0119cania pracownik&oacute;w do samodoskonalenia. <\/div>\n<div>W Tramwajach Warszawskich uznano, i\u017c patron musi by\u0107 osob\u0105:<\/div>\n<ul>\n<li>najlepsz\u0105 w\u015br&oacute;d motorniczych <\/li>\n<li>ciesz\u0105c\u0105 si\u0119 szacunkiem innych pracownik&oacute;w <\/li>\n<li>radz\u0105c\u0105 sobie w trudnych sytuacjach <\/li>\n<li>ch\u0119tn\u0105 do pomocy <\/li>\n<li>obdarzon\u0105 darem obserwacji <\/li>\n<li>umiej\u0105c\u0105 s\u0142ucha\u0107 i rozmawia\u0107<\/li>\n<\/ul>\n<div>Ka\u017cdemu patronowi przydzielono grup\u0119 oko\u0142o 50 os&oacute;b. Obserwuje on prac\u0119 motorniczych i spotyka z nimi zale\u017cnie od ich wynik&oacute;w w pracy, ale nie rzadziej ni\u017c raz w roku. Patron ma jednocze\u015bnie dost\u0119p do danych o jako\u015bci pracy motorniczego: informacji o punktualno\u015bci, danych z systemu nadzoru, skarg pasa\u017cer&oacute;w, informacji od kierownictwa i nadzoru ruchu.<\/div>\n<div>Podkre\u015bla si\u0119, i\u017c patron w przeciwie\u0144stwie do systemu nadzoru i kar oddzia\u0142uje na konkretn\u0105 osob\u0105, cz\u0119sto i wedle potrzeby, a do tego robi to w spos&oacute;b pozytywny, pozwalaj\u0105c osi\u0105gn\u0105\u0107 nagrod\u0119. To du\u017ca odmiana w por&oacute;wnaniu z tradycyjnym systemem uwzgl\u0119dniaj\u0105cym jedynie kary, kt&oacute;ry jest do tego anonimowy.<\/div>\n<div>Po wprowadzeniu patron&oacute;w we wszystkich zak\u0142adach, od lutego 2012 r., odsetek motorniczych uzyskuj\u0105cych przyspieszenia powy\u017cej 4% spad\u0142 z 3,5-7,0% do 1,5-2,5%. Jest to korzystnie nie tylko dla firmy, ze wzgl\u0119du na wzrost jako\u015bci us\u0142ug, ale i dla motorniczych, kt&oacute;rzy otrzymuj\u0105 w&oacute;wczas premie miesi\u0119czne.<\/div>\n<div>Patroni s\u0105 traktowani bardziej ufnie przez motorniczych o kr&oacute;tszym sta\u017cu, za\u015b pracownicy o bardzo d\u0142ugim sta\u017cu &ndash;ponad 20 lat &ndash;podchodz\u0105 do nich z du\u017ca rezerw\u0105. Sami patroni podkre\u015blaj\u0105 jednak, i\u017c ich zadanie to &bdquo;praca organiczna, u podstaw&rdquo;. To szczeg&oacute;lnie cenne, gdy\u017c polska kultura i mentalno\u015b\u0107 wymaga jeszcze pewnych udoskonale\u0144, aby standardy zachowa\u0144 by\u0142y cho\u0107by takie jak w zachodniej Europie.<\/div>\n<div><a href=\"https:\/\/www.facebook.com\/pages\/TransInfopl\/191618394210077\">Polub nas \ud83d\ude42<\/a><\/div>\n","protected":false},"author":2,"featured_media":135017,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[837,84],"class_list":["post-135016","infotram","type-infotram","status-publish","has-post-thumbnail","hentry","category-przewoznicy","tag-tramwaje-warszawskie","tag-warszawa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nowa rola patrona - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/infotram\/nowa-rola-patrona\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nowa rola patrona\" \/>\n<meta property=\"og:description\" content=\"Tramwaje Warszawskie staraj\u0105 si\u0119 wspiera\u0107 motorniczych, st\u0105d rozszerzy\u0142y rol\u0119 patrona, kt&oacute;ry by\u0142 dotychczas jedynie...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/infotram\/nowa-rola-patrona\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"https:\/\/transinfo.pl\/wp-content\/archiwum\/files2\/62415\/tram3021_760.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/infotram\/nowa-rola-patrona\/\",\"url\":\"https:\/\/transinfo.pl\/x\/infotram\/nowa-rola-patrona\/\",\"name\":\"Nowa rola patrona - 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