{"id":246141,"date":"2022-10-12T12:45:00","date_gmt":"2022-10-12T12:45:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/polregio-uruchamia-videomaty-film\/"},"modified":"2022-10-12T12:45:00","modified_gmt":"2022-10-12T12:45:00","slug":"polregio-uruchamia-videomaty-film","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/polregio-uruchamia-videomaty-film\/","title":{"rendered":"POLREGIO uruchamia videomaty [FILM]"},"content":{"rendered":"<style>h1,h2,h3,h4,h5,h6{margin:0 0 1.25rem;font-family:Arial,sans-serif;font-weight:600;color:#050505}h1{font-size:1.875rem;line-height:1.1em;text-transform:none}@media(min-width: 768px){h1{font-size:2.375rem}}h2{font-size:1.1875rem;line-height:1.2em;text-transform:uppercase}@media(min-width: 768px){h2{font-size:1.0625rem}}h3{font-size:0.9375rem;line-height:1.4em;font-weight:900;margin-bottom:0.9375rem}h4{font-size:0.875rem;line-height:1.2em;font-weight:500}h5{font-size:0.9375rem;line-height:1.6;font-weight:400}h6{font-size:0.9375rem;line-height:1.6;font-weight:600}\n<\/style>\n<h3 class=\"wp-block-heading\">POLREGIO, wspierane przez Grup\u0119 Netia oraz firm\u0119 Avista, uruchamia pilota\u017cowo sie\u0107 videomat\u00f3w, kt\u00f3re bardzo u\u0142atwi\u0105 podr\u00f3\u017cnym zakup bilet\u00f3w kolejowych i zwi\u0119ksz\u0105 dost\u0119pno\u015b\u0107 kas.<\/h3>\n\n\n<style>p{margin:0 0 1.5rem}p:last-child{margin:0}p.is-style-uppercase{text-transform:uppercase}p.is-style-preheading{color:#12406a;text-transform:uppercase}p.is-style-leadparagraph{font-size:1rem;line-height:1.625;font-weight:700}@media(min-width: 768px){p.is-style-leadparagraph{font-size:1.125rem;line-height:1.5555555556}}p.has-small-margin{margin-bottom:0.625rem}p.has-small-margin+h1,p.has-small-margin+h2,p.has-small-margin+h3{margin-top:1.875rem}\n<\/style>\n<p>Za po\u015brednictwem wideorozmowy, do\u015bwiadczeni konsultanci Netii b\u0119d\u0105 wspiera\u0107 podr\u00f3\u017cnych w wyborze optymalnych bilet\u00f3w.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pilota\u017c<\/h2>\n\n\n\n<p>POLREGIO uruchomi\u0142o pilota\u017cowo&nbsp;Videomaty&nbsp;&#8211; innowacyjne rozwi\u0105zanie technologiczne, kt\u00f3re pozwala na uzupe\u0142nienie sieci kas biletowych o urz\u0105dzenia samoobs\u0142ugowe, kt\u00f3re jednak w razie potrzeby pozwalaj\u0105 podr\u00f3\u017cnym na kontakt w postaci wideorozmowy z do\u015bwiadczonym konsultantem (e-kasjerem).<\/p>\n\n\n<style>.wp-block-quote{border-left:0.1875rem solid var(--page-color);font-size:1rem;font-style:italic;margin:0 0 1.6875rem;padding:1.25rem}.wp-block-quote cite{color:#050505}.wp-block-quote.is-style-large p{margin-bottom:10px}.wp-block-quote.is-style-large cite{color:#12406a}\n<\/style>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8211; Zainspirowa\u0142 nas tradycyjny biletomat. Gdyby po\u0142\u0105czy\u0107 jego funkcje z funkcjonalno\u015bci\u0105 tradycyjnej kasy biletowej mogliby\u015bmy uzyska\u0107 narz\u0119dzie, kt\u00f3re b\u0119dzie posiada\u0142o oczekiwane przez pasa\u017cer\u00f3w funkcjonalno\u015bci. I tak narodzi\u0142 si\u0119 pomys\u0142 videomatu z funkcj\u0105 e-kasjera\u00a0 &#8211;\u00a0m\u00f3wi Adam Pawlik, Cz\u0142onek Zarz\u0105du &#8211; Dyrektor Handlowy POLREGIO S.A.<\/p><\/blockquote>\n\n\n\n<p>Proces zakupu biletu w Videomatach POLREGIO mo\u017ce si\u0119 odbywa\u0107 na trzy sposoby:<\/p>\n\n\n\n<p>&#8211; podr\u00f3\u017cny zupe\u0142nie samodzielnie wybiera i nabywa bilet, tak jak w klasycznym biletomacie,<\/p>\n\n\n\n<p>&#8211; pasa\u017cer dotyka odpowiedni przycisk na ekranie lub na obudowie Videomatu i \u0142\u0105czy si\u0119 z Contact Center i podczas wideorozmowy (obs\u0142uga w j\u0119zyku polskim i angielskim) konsultant asystuje klientowi w obs\u0142udze automatu,<\/p>\n\n\n\n<p>&#8211; konsultant w trakcie wideorozmowy przejmuje zdalnie pulpit automatu biletowego i obs\u0142uguje go w imieniu klienta a\u017c do momentu finalizacji zakupu najbardziej optymalnego biletu (klientowi pozostanie jedynie finalizacja transakcji, czyli zbli\u017cenie karty p\u0142atniczej do czytnika i odebranie biletu).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dost\u0119pno\u015b\u0107 zach\u0119t\u0105 do podr\u00f3\u017cy<\/h2>\n\n\n\n<p>Aktualnie POLREGIO posiada ok 150 kas. Ich dost\u0119pno\u015b\u0107 na du\u017cych i ruchliwych dworcach wynosi \u015brednio 12 godzin dziennie, ale ju\u017c na mniejszych jedynie 7 godzin na dob\u0119. Konsultanci, kt\u00f3rzy b\u0119d\u0105 mogli asystowa\u0107 podr\u00f3\u017cnym poprzez videomaty b\u0119d\u0105 natomiast dost\u0119pni o wiele d\u0142u\u017cej.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8211; Funkcja e-kasjera b\u0119dzie dost\u0119pna w godzinach 6:00 &#8211; 22:00, a to a\u017c 16 godzin. Zak\u0142adamy, \u017ce ta dodatkowa funkcjonalno\u015b\u0107 b\u0119dzie stanowi\u0142a zach\u0119t\u0119 do zakupu biletu dla os\u00f3b, kt\u00f3re do tej pory nie by\u0142y przekonane do korzystania z us\u0142ug tradycyjnego biletomatu. Postanowili\u015bmy, \u017ce zrealizujemy ten pomys\u0142 w formie projektu pilota\u017cowego i ju\u017c niebawem udost\u0119pnimy naszym klientom 10 takich urz\u0105dze\u0144, kt\u00f3re zostan\u0105 zainstalowane na wi\u0119kszych i mniejszych dworcach w Polsce. W kolejnych miesi\u0105cach b\u0119dziemy monitorowa\u0107 r\u00f3\u017cnorakie wska\u017aniki tego projektu. \u2013\u00a0dodaje Adam Pawlik.<\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Sprawdzeni partnerzy w akcji<\/h2>\n\n\n\n<p>Videomaty s\u0105 efektem wielomiesi\u0119cznej wsp\u00f3\u0142pracy mi\u0119dzy firmami POLREGIO, TK Telekom z Grupy Netia i Avista, kt\u00f3re s\u0105 jednymi z rynkowych lider\u00f3w w zakresie sprawnej obs\u0142ugi klient\u00f3w, jak i elektronicznej sprzeda\u017cy us\u0142ug.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8211; Grupa Netia ma bardzo du\u017ce do\u015bwiadczenie w zakresie wsparcia podr\u00f3\u017cnych. Jestem przekonana, \u017ce nasi konsultanci, kt\u00f3rzy od wielu lat realizuj\u0105 na najwy\u017cszym poziomie us\u0142ugi Netia Customer Service na rzecz najwi\u0119kszych przewo\u017anik\u00f3w kolejowych, doskonale sprawdz\u0105 si\u0119 r\u00f3wnie\u017c jako asystenci klient\u00f3w w procesie wsparcia zakupu bilet\u00f3w w videomatach\u00a0\u00a0 \u2013\u00a0m\u00f3wi Jolanta Lorenc, Dyrektor w Obszarze B2B Grupy Netia.<\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8211; Wsp\u00f3\u0142pracujemy z POLREGIO od wielu lat w szerokim spektrum rozwi\u0105za\u0144 i mamy w tym zakresie bardzo dobre do\u015bwiadczenia. Jest to firma otwarta na wdra\u017canie innowacji technologicznych, czego kolejnym przyk\u0142adem jest nasze wsp\u00f3lne pilota\u017cowe wdro\u017cenie, kt\u00f3re ju\u017c teraz wzbudza du\u017ce zainteresowanie innych przewo\u017anik\u00f3w \u2013\u00a0dodaje Jolanta Lorenc.<\/p><\/blockquote>\n\n\n\n<p>Pierwsze Videomaty b\u0119d\u0105 dost\u0119pne w ramach pilota\u017cu mi\u0119dzy innymi w Krakowie, Zielonej G\u00f3rze, Jaros\u0142awiu, Poznaniu, \u0141odzi, \u015awinouj\u015bciu, Szczecinie oraz Opolu. W nadchodz\u0105cych tygodniach przewo\u017anik przeprowadzi kampani\u0119 reklamow\u0105 pod has\u0142em \u201eDo kolejki bez kolejki\u201d oraz szereg ewent\u00f3w na dworcach zach\u0119caj\u0105cych do skorzystania z nowego rozwi\u0105zania.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[795,59],"class_list":["post-246141","inforail","type-inforail","status-publish","hentry","category-przewoznicy","tag-bilet","tag-polregio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>POLREGIO uruchamia videomaty [FILM] - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/inforail\/polregio-uruchamia-videomaty-film\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLREGIO uruchamia videomaty [FILM]\" \/>\n<meta property=\"og:description\" content=\"POLREGIO, wspierane przez Grup\u0119 Netia oraz firm\u0119 Avista, uruchamia pilota\u017cowo sie\u0107 videomat\u00f3w, kt\u00f3re bardzo...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/inforail\/polregio-uruchamia-videomaty-film\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/inforail\/polregio-uruchamia-videomaty-film\/\",\"url\":\"https:\/\/transinfo.pl\/x\/inforail\/polregio-uruchamia-videomaty-film\/\",\"name\":\"POLREGIO uruchamia videomaty [FILM] - 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