{"id":208229,"date":"2020-02-13T10:15:00","date_gmt":"2020-02-13T10:15:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarza-sie-pasazerowie-kolei-_more_121224\/"},"modified":"2020-02-13T10:15:00","modified_gmt":"2020-02-13T10:15:00","slug":"na-co-skarza-sie-pasazerowie-kolei-_more_121224","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarza-sie-pasazerowie-kolei-_more_121224\/","title":{"rendered":"Na co skar\u017c\u0105 si\u0119 pasa\u017cerowie kolei?"},"content":{"rendered":"<p><span style=\"font-weight: bold\">W 2019 r. do Urz\u0119duTransportu Kolejowego wp\u0142yn\u0119\u0142o \u0142\u0105cznie 1341 skarg pasa\u017cer\u00f3w. To minimalniemniej, ni\u017c rok wcze\u015bniej, gdy do UTK trafi\u0142o ich 1348. <\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify\">Wzros\u0142a liczba skarg na higien\u0119, komfort i jako\u015b\u0107 obs\u0142ugi, aspad\u0142a na rozk\u0142ad jazdy poci\u0105g\u00f3w. Najwi\u0119cej skarg wysy\u0142anych do UTK jest poczt\u0105elektroniczn\u0105.<\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify\">Na przestrzeni ostatnich pi\u0119ciu lat<span>\u00a0 <\/span>\u015brednio rocznie do Urz\u0119du wp\u0142ywa ok. 1400zg\u0142osze\u0144 pasa\u017cerskich. Tendencja ta utrzyma\u0142a si\u0119 mimo wzrostu liczbyprzewiezionych przez kolej pasa\u017cer\u00f3w (z 310 mln w 2018 r. do blisko 336 mlnos\u00f3b w 2019 r G\u0142\u00f3wne tematy, kt\u00f3rych dotyczy\u0142y skargi pasa\u017cer\u00f3w w 2019 r., to:<\/p>\n<p class=\"MsoListParagraphCxSpFirst\" style=\"text-align: justify;text-indent: -18pt\"><!--if !supportLists--><span style=\"font-family:Symbol\"><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/span><!--endif-->niedostateczny komfort podr\u00f3\u017cy i niew\u0142a\u015bciwapostawa dru\u017cyn konduktorskich (571 zg\u0142osze\u0144),<\/p>\n<p class=\"MsoListParagraphCxSpMiddle\" style=\"text-align: justify;text-indent: -18pt\"><!--if !supportLists--><span style=\"font-family:Symbol\"><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/span><!--endif-->niedogodny rozk\u0142ad jazdy i punktualno\u015b\u0107 poci\u0105g\u00f3w(475 zg\u0142osze\u0144),<\/p>\n<p class=\"MsoListParagraphCxSpLast\" style=\"text-align: justify;text-indent: -18pt\"><!--if !supportLists--><span style=\"font-family:Symbol\"><span>\u00b7<span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/span><!--endif-->nieprawid\u0142owe funkcjonowanie kana\u0142\u00f3w sprzeda\u017cybilet\u00f3w oraz niewystarczaj\u0105ca informacja pasa\u017cerska (339 zg\u0142osze\u0144).<\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify\">Ka\u017cde zg\u0142oszenie mo\u017ce dotyczy\u0107 wielu obszar\u00f3w.<\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify\">Najcz\u0119stszym kana\u0142em kontaktu pasa\u017cer\u00f3w z Urz\u0119dem by\u0142apoczta elektroniczna (1031 zg\u0142osze\u0144) oraz<span>\u00a0<\/span>interaktywny formularz kontaktowy (224 zg\u0142oszenia). Ponadto konsultanciUTK udzielili \u0142\u0105cznie 1500 porad za po\u015brednictwem infolinii pasa\u017cerom.<\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-style: italic\">Sygna\u0142y przekazywanenam przez pasa\u017cer\u00f3w s\u0105 bardzo wa\u017cnym \u017ar\u00f3d\u0142em informacji o problemachwyst\u0119puj\u0105cych na styku systemu kolejowego i jego klient\u00f3w. Poza pomoc\u0105 windywidualnych przypadkach rozwi\u0105zujemy tak\u017ce systemowe problemy, wskazuj\u0105cpodmiotom kolejowym obszary, kt\u00f3re wymagaj\u0105 poprawy. Wyra\u017anie wida\u0107, \u017ceproponowane przez nas kana\u0142y cyfrowego kontaktu z Urz\u0119dem ciesz\u0105 si\u0119zainteresowaniem ze strony pasa\u017cer\u00f3w. Ponad 3\/4 wszystkich zg\u0142osze\u0144 w 2019 r.obs\u0142u\u017cyli\u015bmy drog\u0105 elektroniczn\u0105<\/span> \u2013 ocenia dr in\u017c. Ignacy G\u00f3ra, PrezesUrz\u0119du Transportu Kolejowego.<\/p>\n<div style=\"text-align: justify\"><span><br \/><\/span><\/div>\n<p> &#8222;<\/p>\n","protected":false},"author":1,"featured_media":208230,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[123,2632],"class_list":["post-208229","inforail","type-inforail","status-publish","has-post-thumbnail","hentry","category-przewoznicy","tag-pasazer","tag-utk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Na co skar\u017c\u0105 si\u0119 pasa\u017cerowie kolei? - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarza-sie-pasazerowie-kolei-_more_121224\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Na co skar\u017c\u0105 si\u0119 pasa\u017cerowie kolei?\" \/>\n<meta property=\"og:description\" content=\"W 2019 r. do Urz\u0119duTransportu Kolejowego wp\u0142yn\u0119\u0142o \u0142\u0105cznie 1341 skarg pasa\u017cer\u00f3w. 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