{"id":195184,"date":"2019-02-08T10:40:00","date_gmt":"2019-02-08T10:40:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarzyli-sie-pasazerowie-_more_112164\/"},"modified":"2019-02-08T10:40:00","modified_gmt":"2019-02-08T10:40:00","slug":"na-co-skarzyli-sie-pasazerowie-_more_112164","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarzyli-sie-pasazerowie-_more_112164\/","title":{"rendered":"Na co skar\u017cyli si\u0119 pasa\u017cerowie?"},"content":{"rendered":"<p><span style=\"font-weight: bold\">Pasa\u017cerowie koleinajcz\u0119\u015bciej w ubieg\u0142ym roku skar\u017cyli si\u0119 na niedogodny rozk\u0142ad jazdy czypowtarzaj\u0105ce si\u0119 op\u00f3\u017anienia poci\u0105g\u00f3w. W mniejszym stopniu problemy stwarza\u0142brak higieny i komfortu, niewystarczaj\u0105ca jako\u015b\u0107 obs\u0142ugi i brak w\u0142a\u015bciwejinformacji pasa\u017cerskiej &#8211; poinformowa\u0142 Urz\u0105d Transportu Kolejowego.<\/span><\/p>\n<p align=\"justify\">UTK poda\u0142, \u017ce w 2018 roku do urz\u0119du wp\u0142yn\u0119\u0142y 1384 zg\u0142oszeniaod pasa\u017cer\u00f3w, to o ponad 200 wi\u0119cej ni\u017c rok wcze\u015bniej.<\/p>\n<p align=\"justify\">&#8222;Pasa\u017cerowie s\u0105 coraz bardziej \u015bwiadomymi konsumentami.Wiedz\u0105, czego mog\u0105 oczekiwa\u0107 w ramach us\u0142ug oferowanych przez kolej. Wi\u0119ksz\u0105\u015bwiadomo\u015b\u0107 przys\u0142uguj\u0105cych praw pokazuje wzrastaj\u0105ca liczba skarg sk\u0142adanych dourz\u0119du&#8221; &#8211; powiedzia\u0142, cytowany w komunikacie, prezes UTK Ignacy G\u00f3ra.<\/p>\n<p align=\"justify\">Jak poinformowa\u0142 urz\u0105d, w 2018 r. blisko 25 proc.korespondencji od pasa\u017cer\u00f3w do prezesa UTK stanowi\u0142y skargi dotycz\u0105ce rozk\u0142adujazdy. W tej kategorii mieszcz\u0105, si\u0119 m.in. przypadki odwo\u0142ywania poci\u0105g\u00f3w iuruchamiania komunikacji zast\u0119pczej, niskiej punktualno\u015bci wybranych sk\u0142ad\u00f3w,utraty skomunikowania na stacjach w\u0119z\u0142owych czy zbyt d\u0142ugiego czasu przejazdu.<\/p>\n<p align=\"justify\">Niewiele mniej zg\u0142osze\u0144 (22 proc.) dotyczy\u0142o problem\u00f3w zodpowiednimi warunkami podr\u00f3\u017cy. Pasa\u017cerowie zg\u0142aszali przede wszystkim awarieklimatyzacji lub ogrzewania w poci\u0105gach, awarie toalet, a tak\u017ce niew\u0142a\u015bciwezachowanie dru\u017cyn konduktorskich czy pracownik\u00f3w kas biletowych.<\/p>\n<p align=\"justify\">Jak poda\u0142 UTK, 18 proc. pasa\u017cer\u00f3w, kt\u00f3rzy skontaktowali si\u0119z urz\u0119dem, skar\u017cy\u0142o si\u0119 na niesatysfakcjonuj\u0105ce decyzje reklamacyjne.Najcz\u0119\u015bciej dotyczy\u0142o to odmowy wyp\u0142aty odszkodowania za op\u00f3\u017anienia poci\u0105g\u00f3wczy nieuwzgl\u0119dnienia odwo\u0142ania od wezwa\u0144 do zap\u0142aty za brak biletu.<\/p>\n<p align=\"justify\">Problemy z zakupem bilet\u00f3w, niew\u0142a\u015bciwym dzia\u0142aniembiletomat\u00f3w czy zbyt d\u0142ugie kolejki do kas biletowych by\u0142y tematem 12 proc.skarg pasa\u017cer\u00f3w. Tyle samo skarg dotyczy\u0142o nieprawid\u0142owo\u015bci czy rozbie\u017cno\u015bcimi\u0119dzy informacjami podawanymi przez megafony a wy\u015bwietlanymi na tablicach.<\/p>\n<p align=\"justify\">Podr\u00f3\u017cni zg\u0142aszali r\u00f3wnie\u017c b\u0142\u0119dy lub nieaktualn\u0105 tre\u015b\u0107 natablicach kierunkowych poci\u0105g\u00f3w. Skargi dotycz\u0105ce innych zagadnie\u0144 stanowi\u0142yok. 11 proc. wp\u0142ywaj\u0105cej korespondencji.<\/p>\n<p align=\"justify\">W 2018 roku UTK otrzyma\u0142 53 skargi dotycz\u0105ce nieprawid\u0142owejobs\u0142ugi os\u00f3b z niepe\u0142nosprawno\u015bci\u0105. Zg\u0142oszenia dotyczy\u0142y braku pomocy luburz\u0105dze\u0144 umo\u017cliwiaj\u0105cych samodzielne przedostanie si\u0119 na peron, niezapewnieniapasa\u017cerom bezpiecznych i higienicznych warunk\u00f3w przejazdu, oraz niew\u0142a\u015bciwegozachowania obs\u0142ugi poci\u0105gu.<\/p>\n<p align=\"justify\">W 2018 roku poci\u0105gami w Polsce podr\u00f3\u017cowa\u0142o ponad 310 mlnos\u00f3b.<\/p>\n<div align=\"justify\"><\/div>\n<p>&#8222;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[],"class_list":["post-195184","inforail","type-inforail","status-publish","hentry","category-przewoznicy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Na co skar\u017cyli si\u0119 pasa\u017cerowie? - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarzyli-sie-pasazerowie-_more_112164\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Na co skar\u017cyli si\u0119 pasa\u017cerowie?\" \/>\n<meta property=\"og:description\" content=\"Pasa\u017cerowie koleinajcz\u0119\u015bciej w ubieg\u0142ym roku skar\u017cyli si\u0119 na niedogodny rozk\u0142ad jazdy czypowtarzaj\u0105ce si\u0119 op\u00f3\u017anienia...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarzyli-sie-pasazerowie-_more_112164\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarzyli-sie-pasazerowie-_more_112164\/\",\"url\":\"https:\/\/transinfo.pl\/x\/inforail\/na-co-skarzyli-sie-pasazerowie-_more_112164\/\",\"name\":\"Na co skar\u017cyli si\u0119 pasa\u017cerowie? 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