{"id":181425,"date":"2018-02-08T20:56:00","date_gmt":"2018-02-08T20:56:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/1151-skarg-od-pasazerow-kolei-w-2017-roku-na-co-sie-skarza-_more_102577\/"},"modified":"2018-02-08T20:56:00","modified_gmt":"2018-02-08T20:56:00","slug":"1151-skarg-od-pasazerow-kolei-w-2017-roku-na-co-sie-skarza-_more_102577","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/1151-skarg-od-pasazerow-kolei-w-2017-roku-na-co-sie-skarza-_more_102577\/","title":{"rendered":"1151 skarg od pasa\u017cer\u00f3w kolei w 2017 roku. Na co si\u0119 skar\u017c\u0105?"},"content":{"rendered":"<p style=\"text-align:\"><span style=\"font-weight: bold\">W 2017 roku do Urz\u0119duTransportu Kolejowego wp\u0142yn\u0119\u0142o 1151 skarg od pasa\u017cer\u00f3w<\/span>. <\/p>\n<p style=\"text-align: justify\">Najcz\u0119\u015bciej skar\u017cono si\u0119 na brak higieny i komfortu orazniewystarczaj\u0105c\u0105 jako\u015b\u0107 obs\u0142ugi. W mniejszym stopniu problemy stwarza\u0142niedogodny rozk\u0142ad jazdy oraz brak w\u0142a\u015bciwej informacji pasa\u017cerskiej.<\/p>\n<p style=\"text-align: justify\">W 2017 r. 22 proc. og\u00f3\u0142u korespondencji kierowanej przezpasa\u017cer\u00f3w stanowi\u0142y skargi dotycz\u0105ce higieny, komfortu i jako\u015bci obs\u0142ugi. W tejkategorii mieszcz\u0105 si\u0119 m.in. przypadki awarii klimatyzacji lub ogrzewania wpoci\u0105gach, nieczynnych lub brudnych toalet, a tak\u017ce niew\u0142a\u015bciwego zachowaniadru\u017cyn konduktorskich czy pracownik\u00f3w kas biletowych.<\/p>\n<p style=\"text-align: justify\">17 proc. zg\u0142osze\u0144 dotyczy\u0142o roszcze\u0144 finansowych. Skargitakie dotyczy\u0142y g\u0142\u00f3wnie decyzji reklamacyjnych w przypadkach odm\u00f3w wyp\u0142atyodszkodowa\u0144 za op\u00f3\u017anienia poci\u0105g\u00f3w czy nieuwzgl\u0119dnienia odwo\u0142a\u0144 od wezwa\u0144 dozap\u0142aty wystawionych przez kontroler\u00f3w. Na niesatysfakcjonuj\u0105cy rozk\u0142ad jazdyposkar\u017cy\u0142o si\u0119 19 proc. podr\u00f3\u017cnych. W zg\u0142oszeniach tych znalaz\u0142y si\u0119 uwagidotycz\u0105ce niedogodnych czasowo po\u0142\u0105cze\u0144 kolejowych, braku skomunikowania zinnymi poci\u0105gami czy likwidacji kurs\u00f3w.<\/p>\n<p style=\"text-align: justify\">Zbyt d\u0142ugie kolejki do kas, za ma\u0142o czynnych okienek czyniew\u0142a\u015bciwe godziny ich otwarcia by\u0142y tematem 13 proc. skarg. W tej kategoriicoraz wi\u0119cej zastrze\u017ce\u0144 dotyczy dzia\u0142ania internetowych system\u00f3w sprzeda\u017cy iaplikacji mobilnych. W zg\u0142oszeniach dotycz\u0105cych informacji pasa\u017cerskiej ioznakowania poci\u0105g\u00f3w (14 proc.) podr\u00f3\u017cni opisywali przypadki nieprawid\u0142owo\u015bciczy rozbie\u017cno\u015bci mi\u0119dzy informacjami podawanymi przez megafony, a wy\u015bwietlanymina tablicach. Dostrze\u017cono r\u00f3wnie\u017c b\u0142\u0119dy lub nieaktualne tre\u015bci na tablicachkierunkowych poci\u0105g\u00f3w. Skargi dotycz\u0105ce innych zagadnie\u0144 stanowi\u0142y 15 proc.korespondencji.<\/p>\n<p style=\"text-align: justify\">Najcz\u0119\u015bciej wybieran\u0105 form\u0105 komunikacji z Urz\u0119dem jestpoczta elektroniczna. W 2017 r. t\u0105 drog\u0105 przes\u0142ano 819 zg\u0142osze\u0144. Popularn\u0105form\u0105 przesy\u0142ania skarg by\u0142 r\u00f3wnie\u017c formularz kontaktowy na stronieinternetowej Urz\u0119du \u2013 140 zg\u0142osze\u0144. Poczt\u0105 tradycyjn\u0105 dotar\u0142o do Urz\u0119du 68skarg, za po\u015brednictwem e-PUAP \u2013 6, a jedna osoba wnios\u0142a skarg\u0119 osobi\u015bcie.<\/p>\n<p style=\"text-align: justify\">W Urz\u0119dzie Transportu Kolejowego istnieje te\u017c infolinia podnumerem 22 460 40 80. Dy\u017curuj\u0105cy tampracownicy informuj\u0105 pasa\u017cer\u00f3w o przys\u0142uguj\u0105cych im prawach. W ubieg\u0142ym rokuudzielono 1063 porad, z czego 117 zako\u0144czy\u0142o si\u0119 z\u0142o\u017ceniem skargi naprzedsi\u0119biorstwa kolejowe.<\/p>\n<div style=\"text-align: justify\"><span><br \/><\/span><\/div>\n<p> &#8222;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[123,2632],"class_list":["post-181425","inforail","type-inforail","status-publish","hentry","category-przewoznicy","tag-pasazer","tag-utk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1151 skarg od pasa\u017cer\u00f3w kolei w 2017 roku. 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