{"id":149036,"date":"2015-09-02T09:14:00","date_gmt":"2015-09-02T09:14:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/mniej-niezadowolonych-klientow-kolei-slaskich-_more_77148\/"},"modified":"2015-09-02T09:14:00","modified_gmt":"2015-09-02T09:14:00","slug":"mniej-niezadowolonych-klientow-kolei-slaskich-_more_77148","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/mniej-niezadowolonych-klientow-kolei-slaskich-_more_77148\/","title":{"rendered":"Mniej niezadowolonych klient\u00f3w Kolei \u015al\u0105skich"},"content":{"rendered":"<p>Pomimo wi\u0119kszej liczby pasa\u017cer\u00f3w, liczba skarg i za\u017cale\u0144sk\u0142adanych przez pasa\u017cer\u00f3w Kolei \u015al\u0105skich spada (dane przewo\u017anika) lubpozostaje na tym samym poziomie (dane Urz\u0119du Transportu Kolejowego) ? poinformowa\u0142Micha\u0142 Wawrzaszek, rzecznik prasowy Kolei \u015al\u0105skich.<\/p>\n<p>Urz\u0105d Transportu Kolejowego (UTK) opublikowa\u0142 niedawnoraport dotycz\u0105cy skarg sk\u0142adanych do tej instytucji przez pasa\u017cer\u00f3w w pierwszymp\u00f3\u0142roczu bie\u017c\u0105cego roku. W skali kraju liczba pism od niezadowolonych klient\u00f3wpozosta\u0142a niemal na tym samym poziomie. W wypadku Kolei \u015al\u0105skich warto\u015b\u0107 by\u0142adok\u0142adnie taka sama (37 skarg). Sta\u0142o si\u0119 tak pomimo tego, \u017ce liczba klient\u00f3wwzros\u0142a o prawie 164 tys. w por\u00f3wnaniu do analogicznego okresu ubieg\u0142ego roku.<\/p>\n<p>Spad\u0142a natomiast liczba skarg adresowanych bezpo\u015brednio do\u015bl\u0105skiego przewo\u017anika. &#8211; \u0141\u0105czna liczba skarg, reklamacji i wniosk\u00f3w zg\u0142oszonychdo nas w pierwszym p\u00f3\u0142roczu tego roku spad\u0142a o blisko 20 procent w por\u00f3wnaniudo takiego samego okresu w 2014 roku. W tym roku og\u00f3lna liczba przyj\u0119tych sprawwynios\u0142a 814, w ubieg\u0142ym roku by\u0142o to 1022 ? m\u00f3wi Micha\u0142 Wawrzaszek, rzecznik prasowyKolei \u015al\u0105skich. ? Zdajemy sobie spraw\u0119, w ilu aspektach nasze us\u0142ugi musz\u0105 ulecpoprawie, ale cieszy, \u017ce powoli poprawia si\u0119 ocena jako\u015bci naszych us\u0142ug ?dodaje. <\/p>\n<p>Najcz\u0119\u015bciej uwagi zg\u0142aszane przez pasa\u017cer\u00f3w dotyczy\u0142ypunktualno\u015bci poci\u0105g\u00f3w, konstrukcji rozk\u0142adu jazdy oraz czysto\u015bci i utrzymaniataboru. W stosunku do 2014 roku mniej by\u0142o za\u017cale\u0144 dot. pierwszej i drugiejkategorii. Warto zwr\u00f3ci\u0107 uwag\u0119, \u017ce wi\u0119kszo\u015b\u0107 uwag zg\u0142aszanych w tych obszarachnie wynika z winy przewo\u017anika, lecz np. z tzw. zdarze\u0144 losowych na torach(m.in. usypy w\u0119gla, potr\u0105cenia os\u00f3b postronnych, kradzie\u017ce trakcji, przeszkodyna torach, spadek napi\u0119cia w sieci) oraz z szerokiego zakresu pracremontowo-modernizacyjnych prowadzonych przez zarz\u0105dc\u0119 infrastruktury.<\/p>\n<p>Pasa\u017cerowie Kolei \u015al\u0105skich mog\u0105 sk\u0142ada\u0107 skargi, reklamacje iwnioski osobi\u015bcie lub korespondencyjnie &#8211; przesy\u0142aj\u0105c pismo na adres sp\u00f3\u0142ki, wCentrum Obs\u0142ugi Pasa\u017cera na dworcu w Katowicach lub poprzez poczt\u0119elektroniczn\u0105 (<a>skargi@kolejeslaskie.com<\/a>).<\/p>\n<p><br class=\"innova\"> &#8222;<\/p>\n","protected":false},"author":1,"featured_media":149037,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[2491,123],"class_list":["post-149036","inforail","type-inforail","status-publish","has-post-thumbnail","hentry","category-przewoznicy","tag-koleje-slaskie","tag-pasazer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - 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