{"id":147709,"date":"2015-07-30T09:48:00","date_gmt":"2015-07-30T09:48:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/utk-ponad-40-skarg-na-pkp-intercity-_more_75466\/"},"modified":"2015-07-30T09:48:00","modified_gmt":"2015-07-30T09:48:00","slug":"utk-ponad-40-skarg-na-pkp-intercity-_more_75466","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/utk-ponad-40-skarg-na-pkp-intercity-_more_75466\/","title":{"rendered":"UTK: Ponad 40% skarg na PKP Intercity"},"content":{"rendered":"

W pierwszym p\u00f3\u0142roczu 2015 r. do UTK wp\u0142yn\u0119\u0142o 719 skarg odpasa\u017cer\u00f3w na przewo\u017anik\u00f3w kolejowych oraz zarz\u0105dc\u00f3w infrastruktury i dworc\u00f3w. Wanalogicznym okresie zesz\u0142ego roku wp\u0142yn\u0119\u0142o 720 skarg. Ponad 40% skargz\u0142o\u017conych na przewo\u017anik\u00f3w dotyczy\u0142o PKP Intercity.<\/p>\n

Jak informuje UTK coraz wi\u0119ksz\u0105 popularno\u015bci\u0105 cieszy si\u0119formularz kontaktowy zamieszczony na jego stronie (czterokrotny wzrost liczbyu\u017cytkownik\u00f3w) oraz dedykowana pasa\u017cerom infolinia. Zmala\u0142a natomiast liczbaspraw wp\u0142ywaj\u0105cych poczt\u0105 tradycyjn\u0105. Kana\u0142em, za po\u015brednictwem kt\u00f3rego wp\u0142ywado UTK wci\u0105\u017c najwi\u0119cej skarg jest poczta e-mail.<\/p>\n

W pierwszym p\u00f3\u0142roczu 2015 roku najwi\u0119cej skarg wp\u0142yn\u0119\u0142o wczerwcu, w liczbie 189. Najmniejsza liczba skarg przypad\u0142a na maj oraz stycze\u0144,odpowiednio 142 i 144.<\/p>\n

G\u0142\u00f3wna tematyka spraw skierowanych do Urz\u0119du obejmowa\u0142aop\u00f3\u017anienia poci\u0105g\u00f3w i zwi\u0105zane z tym faktem reklamacje do przewo\u017anik\u00f3w.Kolejnym obszarem by\u0142 niedostateczny komfort podr\u00f3\u017cowania i jako\u015b\u0107 obs\u0142ugi(temperatura w poci\u0105gach, czysto\u015b\u0107, dost\u0119pno\u015b\u0107 toalet, przepe\u0142nienie). Poprawywymaga r\u00f3wnie\u017c system dystrybucji bilet\u00f3w, jak i oznakowanie oraz spos\u00f3binformowania o po\u0142\u0105czeniach, zapowiedzi na dworcach, stacjach, przystankachoraz na pok\u0142adzie poci\u0105g\u00f3w.<\/p>\n

Trzeba jednak pami\u0119ta\u0107, \u017ce liczba skarg nie odpowiadaliczbie zg\u0142osze\u0144 z podzia\u0142em na tematyk\u0119, poniewa\u017c w jednej skardze podr\u00f3\u017cnimog\u0105 porusza\u0107 wiele kwestii jednocze\u015bnie.<\/p>\n

W por\u00f3wnaniu do analogicznego okresu 2014 r., w pierwszymp\u00f3\u0142roczu 2015 r. wzros\u0142a o po\u0142ow\u0119 liczba skarg na PKP Intercity. Zmala\u0142a liczbaspraw, gdzie podmiotem by\u0142y Przewozy Regionalne oraz Koleje Mazowieckie ?odpowiednio o 1\/5 i o 1\/3. Generalnie poziom skarg na przewo\u017anik\u00f3waglomeracyjnych utrzymuje si\u0119 na sta\u0142ym poziomie. Do Urz\u0119du wp\u0142yn\u0119\u0142o natomiastdwukrotnie wi\u0119cej skarg na PKP PLK.<\/p><\/p>\n","protected":false},"author":1,"featured_media":147710,"comment_status":"","ping_status":"closed","template":"","categories":[1],"tags":[123,2632],"class_list":["post-147709","inforail","type-inforail","status-publish","has-post-thumbnail","hentry","category-kontrakty","tag-pasazer","tag-utk"],"acf":[],"yoast_head":"\nUTK: Ponad 40% skarg na PKP Intercity - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/inforail\/utk-ponad-40-skarg-na-pkp-intercity-_more_75466\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UTK: Ponad 40% skarg na PKP Intercity\" \/>\n<meta property=\"og:description\" content=\"W pierwszym p\u00f3\u0142roczu 2015 r. do UTK wp\u0142yn\u0119\u0142o 719 skarg odpasa\u017cer\u00f3w na przewo\u017anik\u00f3w kolejowych...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/inforail\/utk-ponad-40-skarg-na-pkp-intercity-_more_75466\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuta\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/inforail\/utk-ponad-40-skarg-na-pkp-intercity-_more_75466\/\",\"url\":\"https:\/\/transinfo.pl\/x\/inforail\/utk-ponad-40-skarg-na-pkp-intercity-_more_75466\/\",\"name\":\"UTK: Ponad 40% skarg na PKP Intercity - 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