{"id":131328,"date":"2013-09-19T12:14:44","date_gmt":"2013-09-19T12:14:44","guid":{"rendered":"https:\/\/transinfo.pl\/x\/inforail\/uokik-koleje-mazowieckie-utrudnialy-reklamacje\/"},"modified":"2013-09-19T12:14:44","modified_gmt":"2013-09-19T12:14:44","slug":"uokik-koleje-mazowieckie-utrudnialy-reklamacje","status":"publish","type":"inforail","link":"https:\/\/transinfo.pl\/x\/inforail\/uokik-koleje-mazowieckie-utrudnialy-reklamacje\/","title":{"rendered":"UOKiK: Koleje Mazowieckie utrudnia\u0142y reklamacje"},"content":{"rendered":"<p>Reklamacj\u0119 m&oacute;g\u0142 z\u0142o\u017cy\u0107 tylko ten pasa\u017cer, kt&oacute;ry posiada\u0142 imienny bilet &ndash;to skutek niedozwolonych praktyk stosowanych przez Koleje Mazowieckie. Przedsi\u0119biorca zobowi\u0105za\u0142 si\u0119 do zmiany kwestionowanych przez UOKiK dzia\u0142a\u0144. Urz\u0105d zakwestionowa\u0142 postanowienie w regulaminie oraz tre\u015b\u0107 pouczenia w wezwaniach do zap\u0142aty Kolei Mazowieckich (KM). Ogranicza\u0142y one prawa konsument&oacute;w do z\u0142o\u017cenia reklamacji. Zgodnie z warunkami przewo\u017anika, tylko pasa\u017cer posiadaj\u0105cy imienny bilet m&oacute;g\u0142 dochodzi\u0107 swoich praw w drodze reklamacji. Tymczasem, zgodnie z przepisami, jedynym warunkiem, kt&oacute;ry musi spe\u0142ni\u0107 konsument chc\u0105cy reklamowa\u0107 przejazd kolejowy jest posiadanie dokumentu przewozu, np. zwyk\u0142ego biletu, niekoniecznie imiennego. Wskutek praktyk KM konsumenci mogli odnie\u015b\u0107 mylne wra\u017cenie, \u017ce nie mog\u0105 reklamowa\u0107 us\u0142ugi przewozowej wtedy, gdy nie posiadaj\u0105 imiennego biletu. KM zobowi\u0105za\u0142y si\u0119 do zmiany kwestionowanych dzia\u0142a\u0144 w ci\u0105gu trzech miesi\u0119cy od momentu uprawomocnienia si\u0119 decyzji. <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[168],"class_list":["post-131328","inforail","type-inforail","status-publish","hentry","category-przewoznicy","tag-koleje-mazowieckie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UOKiK: Koleje Mazowieckie utrudnia\u0142y reklamacje - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/inforail\/uokik-koleje-mazowieckie-utrudnialy-reklamacje\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UOKiK: Koleje Mazowieckie utrudnia\u0142y reklamacje\" \/>\n<meta property=\"og:description\" content=\"Reklamacj\u0119 m&oacute;g\u0142 z\u0142o\u017cy\u0107 tylko ten pasa\u017cer, kt&oacute;ry posiada\u0142 imienny bilet &ndash;to skutek niedozwolonych praktyk...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/inforail\/uokik-koleje-mazowieckie-utrudnialy-reklamacje\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuta\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/inforail\/uokik-koleje-mazowieckie-utrudnialy-reklamacje\/\",\"url\":\"https:\/\/transinfo.pl\/x\/inforail\/uokik-koleje-mazowieckie-utrudnialy-reklamacje\/\",\"name\":\"UOKiK: Koleje Mazowieckie utrudnia\u0142y reklamacje - 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