{"id":215585,"date":"2020-07-24T08:30:00","date_gmt":"2020-07-24T08:30:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/"},"modified":"2020-07-24T08:30:00","modified_gmt":"2020-07-24T08:30:00","slug":"konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891","status":"publish","type":"infoair","link":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/","title":{"rendered":"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP"},"content":{"rendered":"<p><span style=\"font-weight: bold\">Unijne organizacje konsumenckie zg\u0142osi\u0142y Komisji Europejskiej i krajowym urz\u0119dom ds. konsument\u00f3w, \u017ce g\u0142\u00f3wne europejskie linie lotnicze, jak m.in. Air France, \u0142ami\u0105 prawa pasa\u017cer\u00f3w i zaapelowa\u0142y do instytucji  o wszcz\u0119cie dochodzenia w tej sprawie.\t   \t<\/span><\/p>\n<p>Unijna organizacja konsument\u00f3w BEUC oraz 11 zrzeszonych w jej ramach grup konsumenckich, jak belgijski Test-Achats, hiszpa\u0144ska OCU czy francuska UFC Que Choisir, z\u0142o\u017cy\u0142y do Komisji Europejskiej oraz krajowych urz\u0119d\u00f3w ochrony konsument\u00f3w skarg\u0119 na g\u0142\u00f3wne linie lotnicze za \u0142amanie praw pasa\u017cerskich oraz stosowanie nieuczciwych praktyk handlowych. <\/p>\n<h3>Czarna lista <br \/><\/h3>\n<p>Na li\u015bcie znalaz\u0142y si\u0119 takie linie, jak Aegean, Air France, EasyJet, KLM, Norwegian, Ryanair, TAP Portugal i Transavia; to na tych przewo\u017anik\u00f3w z\u0142o\u017cono najwi\u0119cej skarg konsumenckich.<\/p>\n<p>Organizacje zarzucaj\u0105 przewo\u017anikom, \u017ce od pocz\u0105tku pandemii COVID-19 uchylaj\u0105 si\u0119 od wyp\u0142acania pasa\u017cerom odszkodowa\u0144 za odwo\u0142ane loty oraz od udzielania podr\u00f3\u017cnym wyra\u017anych i kompletnych informacji odno\u015bnie przys\u0142uguj\u0105cych im praw. Podr\u00f3\u017cni nierzadko maj\u0105 problem ze z\u0142o\u017ceniem wniosku o rekompensat\u0119, bo nie mog\u0105 skontaktowa\u0107 si\u0119 z biurem obs\u0142ugi klienta a przedstawione im linki nie dzia\u0142aj\u0105. Przewo\u017anicy cz\u0119sto namawiaj\u0105 te\u017c pasa\u017cer\u00f3w do przyj\u0119cia voucher\u00f3w lotniczych, nie informuj\u0105c ich nawet o tym, \u017ce nie musz\u0105 przyjmowa\u0107 bon\u00f3w podr\u00f3\u017cnych, ale maj\u0105 prawo domaga\u0107 si\u0119 zwrotu pieni\u0119dzy.<\/p>\n<h3>\u015awi\u0119te prawo konsumenta <br \/><\/h3>\n<p>Jak argumentuj\u0105 organizacje, tego typu dzia\u0142ania s\u0105 sprzeczne z przepisami UE o ochronie pasa\u017cer\u00f3w. Te wyra\u017anie m\u00f3wi\u0105, \u017ce linie lotnicze musz\u0105 poinformowa\u0107 podr\u00f3\u017cnych o tym, jakie maj\u0105 prawa w sytuacji odwo\u0142anego lotu oraz \u017ce mog\u0105 domaga\u0107 si\u0119 rekompensaty finansowej. Ukrywanie tego typu wiadomo\u015bci lub podawanie konsumentom niepe\u0142nych lub b\u0142\u0119dnych informacji o ich prawie do odszkodowania jest postrzegane jako nieuczciwa praktyka niezgodna z prawem Unii.<\/p>\n<p><span style=\"font-style: italic\">-&#8222;Od pocz\u0105tku pandemii wiele linii lotniczych lekcewa\u017cy prawa pasa\u017cerskie, w tym odmawia klientom prawa do odszkodowania lub przekazuje im na ten temat b\u0142\u0119dne lub myl\u0105ce informacje. Nasze organizacje zosta\u0142y zalane tysi\u0105cami skarg w tej sprawie, co wyra\u017ani pokazuje skal\u0119 problemu. Konieczne s\u0105 zdecydowane dzia\u0142ania ze strony urz\u0119d\u00f3w ochrony konsument\u00f3w, \u017ceby zagwarantowa\u0107, \u017ce w czasie kryzysu prawa pasa\u017cer\u00f3w b\u0119d\u0105 przestrzegane&#8221; &#8211; powiedzia\u0142a dyrektor generalna BEUC, Monique Goyens.<\/span><\/p>\n<p>Organizacje konsumenckie zaapelowa\u0142y do Komisji Europejskiej i urz\u0119d\u00f3w o wszcz\u0119cie zakrojonego na szerok\u0105 skal\u0119 dochodzenia w sprawie dzia\u0142a\u0144 przewo\u017anik\u00f3w oraz zmuszenie linii, aby stosowa\u0142y si\u0119 do unijnego prawa.<\/p>\n<p><span style=\"font-style: italic\">-&#8222;Powracaj\u0105ce problemy z jakimi musz\u0105 boryka\u0107 si\u0119 konsumenci, tylko podkre\u015blaj\u0105 piln\u0105 potrzeb\u0119 poprawy egzekwowania praw pasa\u017cer\u00f3w linii lotniczych oraz konieczno\u015b\u0107 zmiany obowi\u0105zuj\u0105cego dzisiaj &#8222;modelu biznesowego&#8221; przewo\u017anik\u00f3w &#8211; doda\u0142a Goyens. (PAP)<\/span><\/p>\n<p><\/p>\n<p><\/p>\n<p>&#8222;<\/p>\n","protected":false},"author":1,"featured_media":215586,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[761,787,743,2653,123,32,4739,47],"class_list":["post-215585","infoair","type-infoair","status-publish","has-post-thumbnail","hentry","category-przewoznicy","tag-air-france","tag-easyjet","tag-klm","tag-norwegian","tag-pasazer","tag-ryanair","tag-tap","tag-wirus"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP\" \/>\n<meta property=\"og:description\" content=\"Unijne organizacje konsumenckie zg\u0142osi\u0142y Komisji Europejskiej i krajowym urz\u0119dom ds. konsument\u00f3w, \u017ce g\u0142\u00f3wne europejskie...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/\" \/>\n<meta property=\"og:site_name\" content=\"TransInfo Archiwum\" \/>\n<meta property=\"og:image\" content=\"http:\/\/default\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/\",\"url\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/\",\"name\":\"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP - TransInfo Archiwum\",\"isPartOf\":{\"@id\":\"https:\/\/transinfo.pl\/x\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2022\/01\/Konsumenckie-skargi-na-Air-France-EasyJet-KLM-Norwegian-Ryanair-TAP-0-1.jpg\",\"datePublished\":\"2020-07-24T08:30:00+00:00\",\"dateModified\":\"2020-07-24T08:30:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#primaryimage\",\"url\":\"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2022\/01\/Konsumenckie-skargi-na-Air-France-EasyJet-KLM-Norwegian-Ryanair-TAP-0-1.jpg\",\"contentUrl\":\"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2022\/01\/Konsumenckie-skargi-na-Air-France-EasyJet-KLM-Norwegian-Ryanair-TAP-0-1.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/transinfo.pl\/x\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Infoair\",\"item\":\"https:\/\/transinfo.pl\/x\/infoair\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/transinfo.pl\/x\/#website\",\"url\":\"https:\/\/transinfo.pl\/x\/\",\"name\":\"TransInfo Archiwum\",\"description\":\"Ca\u0142y transport w jednym miejscu\",\"publisher\":{\"@id\":\"https:\/\/transinfo.pl\/x\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/transinfo.pl\/x\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/transinfo.pl\/x\/#organization\",\"name\":\"TransInfo\",\"url\":\"https:\/\/transinfo.pl\/x\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/transinfo.pl\/x\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2024\/10\/favicon.png\",\"contentUrl\":\"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2024\/10\/favicon.png\",\"width\":512,\"height\":512,\"caption\":\"TransInfo\"},\"image\":{\"@id\":\"https:\/\/transinfo.pl\/x\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP - TransInfo Archiwum","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/","og_locale":"pl_PL","og_type":"article","og_title":"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP","og_description":"Unijne organizacje konsumenckie zg\u0142osi\u0142y Komisji Europejskiej i krajowym urz\u0119dom ds. konsument\u00f3w, \u017ce g\u0142\u00f3wne europejskie...","og_url":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/","og_site_name":"TransInfo Archiwum","og_image":[{"url":"default"}],"twitter_card":"summary_large_image","twitter_misc":{"Szacowany czas czytania":"2 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/","url":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/","name":"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP - TransInfo Archiwum","isPartOf":{"@id":"https:\/\/transinfo.pl\/x\/#website"},"primaryImageOfPage":{"@id":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#primaryimage"},"image":{"@id":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#primaryimage"},"thumbnailUrl":"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2022\/01\/Konsumenckie-skargi-na-Air-France-EasyJet-KLM-Norwegian-Ryanair-TAP-0-1.jpg","datePublished":"2020-07-24T08:30:00+00:00","dateModified":"2020-07-24T08:30:00+00:00","breadcrumb":{"@id":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#primaryimage","url":"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2022\/01\/Konsumenckie-skargi-na-Air-France-EasyJet-KLM-Norwegian-Ryanair-TAP-0-1.jpg","contentUrl":"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2022\/01\/Konsumenckie-skargi-na-Air-France-EasyJet-KLM-Norwegian-Ryanair-TAP-0-1.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/transinfo.pl\/x\/infoair\/konsumenckie-skargi-na-air-france-easyjet-klm-norwegian-ryanair-tap-_more_125891\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/transinfo.pl\/x\/"},{"@type":"ListItem","position":2,"name":"Infoair","item":"https:\/\/transinfo.pl\/x\/infoair\/"},{"@type":"ListItem","position":3,"name":"Konsumenckie skargi na Air France, EasyJet, KLM, Norwegian, Ryanair, TAP"}]},{"@type":"WebSite","@id":"https:\/\/transinfo.pl\/x\/#website","url":"https:\/\/transinfo.pl\/x\/","name":"TransInfo Archiwum","description":"Ca\u0142y transport w jednym miejscu","publisher":{"@id":"https:\/\/transinfo.pl\/x\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/transinfo.pl\/x\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/transinfo.pl\/x\/#organization","name":"TransInfo","url":"https:\/\/transinfo.pl\/x\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/transinfo.pl\/x\/#\/schema\/logo\/image\/","url":"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2024\/10\/favicon.png","contentUrl":"https:\/\/transinfo.pl\/x\/wp-content\/uploads\/2024\/10\/favicon.png","width":512,"height":512,"caption":"TransInfo"},"image":{"@id":"https:\/\/transinfo.pl\/x\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/infoair\/215585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/infoair"}],"about":[{"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/types\/infoair"}],"author":[{"embeddable":true,"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/comments?post=215585"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/media\/215586"}],"wp:attachment":[{"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/media?parent=215585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/categories?post=215585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/transinfo.pl\/x\/wp-json\/wp\/v2\/tags?post=215585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}