{"id":173484,"date":"2017-07-19T19:30:00","date_gmt":"2017-07-19T19:30:00","guid":{"rendered":"https:\/\/transinfo.pl\/x\/infoair\/infolinia-lotniska-w-gdansku-ma-nowego-pracownika-robota-_more_96961\/"},"modified":"2017-07-19T19:30:00","modified_gmt":"2017-07-19T19:30:00","slug":"infolinia-lotniska-w-gdansku-ma-nowego-pracownika-robota-_more_96961","status":"publish","type":"infoair","link":"https:\/\/transinfo.pl\/x\/infoair\/infolinia-lotniska-w-gdansku-ma-nowego-pracownika-robota-_more_96961\/","title":{"rendered":"Infolinia lotniska w Gda\u0144sku ma nowego pracownika &#8230; robota"},"content":{"rendered":"<p><span style=\"font-weight: bold\">Port Lotniczy im. Lecha Wa\u0142\u0119sy w Gda\u0144sku uruchomi\u0142 w\u0142a\u015bnie nowatorski system automatycznej obs\u0142ugi telefonicznej. Na wszystkie pytania odpowiada robot. Jak sobie radzi? Sprawdzili\u015bmy.<\/span><\/p>\n<p>Testy potrwaj\u0105 kilka miesi\u0119cy. Do tego czasu r\u00f3wnolegle funkcjonuj\u0105 dwa numery infolinii \u2013 m\u00f3wi Grzegorz Sulkowski z Portu Lotniczego im. Lecha Wa\u0142\u0119sy w Gda\u0144sku. \u2013 Pod numerem 58 500 88 61 porozmawiamy z robotem, a pod numerem 801 066 808 telefon odbierze cz\u0142owiek. System jest w stanie prowadzi\u0107 du\u017c\u0105 liczb\u0119 jednoczesnych rozm\u00f3w. Liczymy, \u017ce dzi\u0119ki temu po\u0142\u0105czenie z infolini\u0105 b\u0119dzie mo\u017cna uzyska\u0107 bez problem\u00f3w.<\/p>\n<p>Witam, jestem automatyczn\u0105 asystentk\u0105 podr\u00f3\u017cnego\u2026<\/p>\n<\/p>\n<p>Robot jest ca\u0142kowicie samodzielny. Mo\u017cna z nim porozmawia\u0107 po polsku lub angielsku. System rozpozna intencje rozm\u00f3wcy i poprowadzi rozmow\u0119 jak cz\u0142owiek. Sam udzieli odpowiedzi albo prze\u0142\u0105czy do konsultanta celem uzyskania bardziej wyczerpuj\u0105cych informacji. Dzi\u0119ki temu osoba dzwoni\u0105ca nie b\u0119dzie musia\u0142a wybiera\u0107 kolejnych cyfr na klawiaturze. Sprawdzili\u015bmy, jak dzia\u0142a system. Zadzwonili\u015bmy i poprosili\u015bmy o podanie nam godziny lot\u00f3w do Londynu. Robot odpowiedzia\u0142 szybko i co najwa\u017cniejsze prawid\u0142owo.<\/p>\n<p>O co pytaj\u0105 podr\u00f3\u017cni?<\/p>\n<p>Nasz\u0105 infolini\u0119 obs\u0142uguj\u0105 pracownicy Gda\u0144skiej Organizacji Turystycznej. Udzielaj\u0105 wielu informacji dziennie \u2013 opowiada Sulkowski. \u2013 W sytuacjach awaryjnych, jak za\u0142amanie pogody liczba po\u0142\u0105cze\u0144 dochodzi\u0142a do kilkuset dziennie. Podr\u00f3\u017cni pytaj\u0105 o rozk\u0142ad lot\u00f3w oraz kwestie zwi\u0105zane z odpraw\u0105 i kontrolami bezpiecze\u0144stwa przed podr\u00f3\u017c\u0105. Pracownicy informowali r\u00f3wnie\u017c o tym, jak dojecha\u0107 na lotnisko i o lokalizacji oraz cenach na lotniskowych parkingach. Lotniskowa infolinia do tej pory pracowa\u0142a jak typowy call-center. Z uwagi na liczb\u0119 po\u0142\u0105cze\u0144 i ograniczone zasoby kadrowe czas oczekiwania na po\u0142\u0105czenie by\u0142 stosunkowo d\u0142ugi. Teraz ulegnie to zmianie. Technologi\u0119 zast\u0119puj\u0105c\u0105 pracownik\u00f3w call-center opracowa\u0142a pomorska firma Voicetel Communications. Oparta jest na sztucznej inteligencji.<\/p>\n<p>&#8222;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","categories":[26],"tags":[104,5047,45,5048,5049],"class_list":["post-173484","infoair","type-infoair","status-publish","hentry","category-przewoznicy","tag-gdansk","tag-infolinia","tag-lotnisko","tag-robot","tag-sztuczna-inteligencja"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infolinia lotniska w Gda\u0144sku ma nowego pracownika ... robota - TransInfo Archiwum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transinfo.pl\/x\/infoair\/infolinia-lotniska-w-gdansku-ma-nowego-pracownika-robota-_more_96961\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infolinia lotniska w Gda\u0144sku ma nowego pracownika ... robota\" \/>\n<meta property=\"og:description\" content=\"Port Lotniczy im. 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